Team Lead
Behind every refurbished iPhone, iPad, AirPods and MacBook we sell is a team that said “this one is ready.” We're looking for a Team Lead to lead that team (Grading & Outbound), and to help Swappie keep making buying refurbished electronics mainstream, one great decision at a time.
TEAM LEAD, Tallinn Operations
Grading is where every device that comes through our warehouse gets assessed and classified before it moves on to repair and resale, and in Outbound the finished devices are packed and dispatched onwards. The team works closely with Inbound and Repair teams to keep devices flowing smoothly through our refurbishing process. The work is fast-paced, detail-driven, and sits right at the heart of Swappie's operations.
In this role, you'll lead a team of Operations Associates by example. As a Team Lead, you'll supervise, onboard and coordinate your team to ensure high quality and productivity in output, shared standards, working processes and culture — and you'll be part of developing both your team members and the way they work.
You'll be responsible for the performance management and engagement of the team and every individual within it, leading with an impact-oriented, coaching and inclusive approach, and responding to all people-related matters.
WHAT YOU WILL WORK ON
Being the first point of contact for your team members’ questions, collaborating with the Department Lead, other Team Leads, Experts and HR Business Partner to find the best solutions.
Monitoring and implementing company OKRs. Creating, monitoring and prioritising individual and team targets, such as quality and accuracy. Carrying out root cause analysis with the team.
Ensuring incoming deliveries are received, checked and registered on time, and that outgoing orders are packed and dispatched within the agreed pickup times.
Innovating and implementing lean process changes.
Doing random sampling and reviewing rework reports to keep quality on target.
Monitoring working and break times, and using our systems for time tracking, attesting hours and reviewing leave applications. Making sure schedules are ready for payroll processing on time.
Conducting monthly 1-1s with each direct report to give and receive feedback and support their development. Leading the team’s performance review programme.
Contributing to hiring activities and onboarding new employees to become fully integrated, contributing members of the team.
WE WOULD LIKE TO HEAR FROM YOU IF YOU
Have experience leading both operations-related processes and coaching/leading people.
Have experience working in a multicultural team with strong cross-cultural awareness.
Have good verbal and written English.
Are comfortable with Microsoft Office / Google tools, especially Excel or Google Sheets
Have an analytical mind and the ability to make the right decisions in a short amount of time, backed by data.
Have strong problem-solving, time management and organisational skills.
Take ownership, see the bigger picture, and lead with impact rather than just activity.
Build trust easily, give and receive feedback well, and have a positive influence on the people around you.
Are able to do rotating shifts (precise times below)
Does this sound like a spot-on opportunity for you? If yes, we'd love to hear from you by 16.9.2026!
Questions? recruitment@swappie.com will happily reply. Kindly note that we don’t accept job applications via email.
Practicalities
📍 Location: Tallinn, Estonia (Saeveski area).
📅 Start date: As soon as possible, negotiable.
🕑 Working hours: Monday to Friday, weekly rotation morning-evening
Morning shift 06:00-14:00
Evening shift 14:00-22:00
📝 Contract: Full-time (40h/week), permanent.
💰 Salary: 2000 - 2300€ / month
🔎 Visa Requirements: Eligibility requires a valid full-time work permit in Estonia
What’s next?
The hiring process is designed to be a transparent, two-way assessment, ensuring we find the right match for our team. If you're ready to join the mission, start by reviewing our guide on How we hire. We look forward to your application!
Intro with the Recruiter (30 minutes online). Let’s start exploring together if this role could be a match for you!
Meet the Manager (60 minutes, on site). Chatting about how your technical capabilities fit the role.
Leadership interview (45 minutes, online): Discuss with our Head of OPS and HRBP about leadership topics and our culture.
- Department
- Operations
- Locations
- Tallinn, Estonia
Tallinn, Estonia
Why pursue your career with Swappie?
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Join an ambitious, global team
Swappie is a multi-tiered organization powered by a diverse group of professionals with a broad range of skills. We're happy to employ people from 73 different nationalities in offices located in Helsinki, Tallinn, Leipzig and Berlin. Our working language is English.
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Bring purpose to your everyday
By buying and selling refurbished iPhones, iPads and AirPods, Swappie is shaping the future of consumer electronics and actively reducing e-waste – the largest growing form of waste globally. When we talk about doing good – this is what we mean. And you can help. Get inspired about our positive climate impact by reading our Environmental Impact Report.
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Benefit from a culture of trust
Enjoy the freedom to manage your work in ways that suit both you and Swappie. Benefit from the sharing of information, learnings, plans and achievements. We're all in this together.
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Grow and develop your skillset
Swappie offers a wide range of career development opportunities, as well as the chance to benefit from technical training designed to improve your professional skills. There's room for you to grow at Swappie.
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Belong and be yourself
Our strength as a company comes from the diverse group of people we're proud to employ. Whoever you are – you're welcome at Swappie. We work actively to create an environment where everyone feels safe and welcome.
About Swappie
Swappie is the #1 online destination for buying and selling refurbished iPhones in Europe.
A purpose-driven tech scale-up, Swappie is home to 700 ambitious, international talents serving 2M+ customers in 11 countries across Europe. Annual revenue currently tops €249M in a market with huge opportunities for growth. Refurbished is the business of the future and Swappie is a frontrunner powered by bright, empathetic minds committed to doing good.
Launched by two friends in 2016, Swappie is on a mission to change consumer behaviour and make buying refurbished electronics mainstream. Starting in Europe, and then worldwide – Swappie gives consumers the opportunity to make more environmentally friendly purchasing decisions simply and affordably. Our business is dynamic, exciting and constantly developing, with a broad range of skills required every day across the organization.
Swappie has received consistent recognition for its commitment to solving important sustainability challenges. It has also been recognised by The Financial Times in 2022 as the fastest growing startup in Europe, received The Finnish Innovation Fund's award for contribution to the circular economy – and appeared on Wired's list of hottest startups in Helsinki.
Visit our company page to read more about Swappie's story and the circular economy.
About Swappie
Join our mission of making refurbished electronics mainstream! 🚀
The ambition of a circular economy for technology is at the root of everything we do, and is what drives us on our mission. Our people believe tech doesn’t have an expiry date, and that great tech shouldn’t cost us the earth.