To fuel Swappie's profitable growth and to advance our mission of making refurbished electronics mainstream, we are seeking someone to power our technical learning with systems, content and data as a

Technical Training and Development Specialist, Tallinn

This role owns the practical execution layer of technical training at Swappie: the LMS ecosystem, e-learning content library, digital learning standards, and data reporting that allow our training function to scale. The output of this role is reusable infrastructure and frameworks, not one-off sessions.

As a Technical Training and Development Specialist, you make learning easy, relevant, and accessible for frontline teams in our operations with a headcount of over 450 employees. Through effective onboarding and upskilling content, our Associates ramp up faster and make fewer errors — leading to stronger site-level performance and a safer, more confident workforce. By professionalizing training delivery through LMS implementation, standardized e-learning, and data-driven improvement loops, you directly enable new technical category launches, multi-site training alignment, and faster new joiner ramp-up 🚀

We welcome you to our friendly office in Tallinn, Saeveski area, just a quick bus/train ride from the city centre.

Key Responsibilities: Build, Create, Track, Coordinate

I. Build the Systems (LMS Administration & Content Standards)

• LMS management: Serve as primary key user — manage users, content assignments, learning paths, and compliance tracking, ensuring the LMS is the single source of truth for training records.

• Maintain Content Standards: Keep the content library and documentation framework current, applying standardized templates and updating materials within one month of any process change.

II. Create the Content (E-Learning & Digital Learning)

• Design E-Learning: Apply structured frameworks (e.g. ADDIE, SAM or similar) to build engaging modules with clear learning objectives and embedded knowledge checks.

• Reduce Trainer Load: Convert theory content to digital formats, cutting trainer-manned hours per cohort while maintaining quality and learner satisfaction.

III. Track the Impact (Data, Analytics & Reporting)

• Report on Training Health: Build and maintain regular reporting on completion rates, knowledge check results, and new joiner ramp-up time.

• Find the Gaps: Use pivot analysis and LMS data to surface learning gaps and improvement opportunities before they become operational issues.

IV. Coordinate Delivery (Stakeholders & Project Ownership)

• Own Projects End-to-End: Manage L&D projects from stakeholder brief through delivery and impact review, aligning rollouts with operational go-live timelines.

We would love to hear from you if you master

• Instructional Design: Proven experience applying modern learning methodologies (ADDIE, SAM, or similar) to design e-learning with clear objectives and embedded assessments.

• LMS Administration: Hands-on experience as an LMS key user: course assignment, user management, learning paths, and reporting.

• Data & Reporting: Comfortable working with training data, able to build regular reports and use pivot analysis to track completion, knowledge checks, and ramp-up trends.

• SME Collaboration: Experience extracting knowledge from Subject Matter Experts and translating it into structured, scalable training content.

• Project Ownership: Track record of independently managing L&D projects from brief to delivery, communicating proactively with stakeholders.

• Language: Professional English as it is our company language.

• Education: Higher education in andragogy, instructional design or human resources

Experience in a physical operations setting (e.g. manufacturing, logistics), familiarity with the electronics or refurbishment industry, or interest in learning technology and digital content tools would also be beneficial, but these are areas you can develop further on the job.

Why This Role Matters

• Infrastructure, Not Sessions: You build the LMS, content library, and reporting systems that let the training function scale without proportional headcount growth.

• Direct Operational Impact: Your work shows up in faster new joiner ramp-up, fewer process deviations, and stronger site-level performance.

• Ownership from Day One: You own the practical execution layer end-to-end from LMS configuration to e-learning design to the data that proves it's working.

What We Offer in Tallinn

• Flexible Hybrid Setup: 2 remote days per week can be agreed after the training period.

• Low-Hierarchy, International Team: Work alongside colleagues from 50+ nationalities in a flat, supportive structure where you're heard regardless of title.

• Ownership & Growth: Clear KPIs, real autonomy over your area, and quarterly structured feedback rounds to support your career development.

• Compensation: Competitive monthly salary plus an option package, topped with local benefits: private health care or monthly wellbeing benefit - the choice is yours! And of course nice company events, tea & coffee at the office etc.

• Your Tools, Your Choice: Pick the devices that help you do your job in the best way possible.

• Modern Tallinn Office: A clean, well-equipped workplace at our production site, easily reachable within the city.

• Sustainability with Purpose: Make a tangible impact on the circular economy by helping make refurbished electronics mainstream.
  
  

Practicalities

📍 Location: Tallinn, Estonia.

📆 Start Date: As soon as possible, negotiable.

📝 Contract: Full-time and permanent.

💰 Salary: 2400-2900€ / month (start salary, defined according to your seniority)

⏰ Application Deadline: 29.7.2026

🤔 Questions? recruitment@swappie.com will happily reply. Kindly note that we don't accept job applications via email.

Recruitment Process

• Intro with Talent Acquisition Partner (online, 30 min). Let's start exploring together if this role and Swappie as an employer could be a match for you.

• Meet the Hiring Manager (online, 45 min). Let's get to know each other further and dive deeper into the role's competencies.

• OPS Tour & case interview (onsite, 60 min). A visit at our OPS site followed by an in-person discussion with some real life case scenarios.

• Culture interview: Reflect on the key pillars of our culture and ways of working together with our Head of Operations Support.