IT Service Administrator
To ensure and support Swappie’s growth path and global key processes via our IT ecosystem, IT tools and third party software we are looking for an awesome team player to join our tech organisation as an
IT SERVICE ADMINISTRATOR
in Tallinn. IT Service Administrator you get to ensure smooth and efficient IT operations by providing technical support to end-users, managing IT infrastructure, and contributing to the ongoing improvement of IT services. This role plays a critical part in maintaining high levels of user satisfaction and productivity by resolving technical issues, implementing new technologies, and ensuring the stability and security of IT systems.
We welcome you to our friendly site in Tallinn, Järve, as soon as you are able to join us. The nature of the role and global IT responsibility requires travelling to our Helsinki and Leipzig offices a couple of times per quarter. The contract is full-time and permanent.
IN THIS ROLE YOU GET A CHANCE TO
Provide comprehensive IT support: Handle user queries, troubleshoot networks, and provide L1 & L2 support, escalating to vendors when needed.
Manage IT infrastructure: Plan, install, and set up devices, as well as set up new sites and maintain existing ones.
Drive improvements and knowledge sharing: Write documentation, train other engineers, and act as a technical owner for specific solutions.
Collaborate effectively: Communicate with stakeholders, explain tasks and functionalities, and contribute to conflict resolution.
Monitor and optimise performance: Identify and solve production issues, deliver operational metrics, and suggest technical improvements.
Understand business impact: Align with technology standards and understand the impact of IT systems on business KPIs.
Mentor and lead: Develop team processes, mentor other teams, and act as a role model.
WE WOULD LIKE TO HEAR FROM YOU IF YOU
Have a background in IT (completed degree or ongoing studies) or relevant work experience.
Have at least 3 years of experience working as an IT Administrator, IT Service Administrator, IT System Specialist, or in a similar role.
Possess some knowledge of corporate IT architecture: directory services, SaaS services in business environments, and Zero Trust architecture.
Have previous endpoint management experience (Windows, Mac, Linux, iOS, Android, MDMs).
Have Google Workspace or Microsoft 365 administration experience in a business setting.
Hone excellent communication skills, both in written and verbal English.
- Are experienced in number of these:
Automation platforms (Zapier/Integromat etc.)
Setting up oAuth/SAML integrations to services
Understanding Network management and design (emphasis on wireless)
Scripting knowledge (Bash / Python / Powershell)
Advanced OS support (Windows or Mac)
- Managing meeting room technology
BeyondCorp architecture (preferably Google platform) is seen as an advantage
Experience in Blancco platform is seen as an advantage
YOU WOULD BE A GREAT TEAM MEMBER AT SWAPPIE IF YOU
Have a can-do attitude combined with endless optimism and impact-orientation.
Are result-oriented with ability to prioritise tasks and meet deadlines in a fast-paced environment.
Are flexible and able to work both independently and with a team
Are proactive with a growth mindset.
Take ownership and share knowledge.
Have passion for developing processes, systems and your own work.
Scroll down ⬇️ and read “Why pursue a career at Swappie” but in addition we offer:
A chance to make an impact on making a more sustainable future by making refurbished mainstream.
Flexible working hours & remote working options.
Supportive and low-hierarchy team.
In addition to monthly salary, a competitive option package, topped with benefits such as monthly Stebby Health & Wellbeing benefit or private health care, free tea and coffee, phone discounts and nice events.
Opportunity to choose the devices that help you to do your job in the best way possible.
Learning and development opportunities such as Swappie learning calendar and bi-annual 360 performance review..
Does this sound like an opportunity you don’t want to miss? 🚀 If yes, don’t hesitate to apply now!
RECRUITMENT PROCESS:
Meet the recruiter (45 minutes). Let's start Exploring together if this role could be a match for you!
Technical round (60 minutes). Let's discuss your skill set in more detail and demonstrate your technical expertise by solving real-life problems.
Meet the stakeholders (30-45 minutes). Learn more about Swappie’s culture.
- Department
- Tallinn Operations
- Locations
- Tallinn, Estonia
Tallinn, Estonia
Why pursue your career with Swappie?
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Join an ambitious, global team
Swappie is a multi-tiered organization powered by a diverse group of professionals with a broad range of skills. We're happy to employ people from 66 different nationalities in offices located in Helsinki, Amsterdam, Tallinn, Leipzig and Berlin. Our working language is English.
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Bring purpose to your everyday
By buying and selling refurbished smartphones, Swappie is shaping the future of consumer electronics and actively reducing e-waste – the largest growing form of waste globally. When we talk about doing good – this is what we mean. And you can help. Get inspired about our positive climate impact by reading our Environmental Impact Report.
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Benefit from a culture of trust
Enjoy the freedom to manage your work in ways that suit both you and Swappie. Benefit from the sharing of information, learnings, plans and achievements. We're all in this together.
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Grow and develop your skillset
Swappie offers a wide range of career development opportunities, as well as the chance to benefit from technical training designed to improve your professional skills. There's room for you to grow at Swappie.
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Belong and be yourself
Our strength as a company comes from the diverse group of people we're proud to employ. Whoever you are – you're welcome at Swappie. We work actively to create an environment where everyone feels safe and welcome.
About Swappie
Swappie is the #1 online destination for buying and selling refurbished iPhones in Europe.
A purpose-driven tech scale-up, Swappie is home to 800 ambitious, international talents serving 1M+ customers in 11 countries across Europe. Annual revenue currently tops €207M in a market with huge opportunities for growth. Refurbished is the business of the future and Swappie is a frontrunner powered by bright, empathetic minds committed to doing good.
Launched by two friends in 2016, Swappie is on a mission to change consumer behaviour and make buying refurbished electronics mainstream. Starting in Europe, and then worldwide – Swappie gives consumers the opportunity to make more environmentally friendly purchasing decisions simply and affordably. Our business is dynamic, exciting and constantly developing, with a broad range of skills required every day across the organization.
Swappie has received consistent recognition for its commitment to solving important sustainability challenges. It has also been recognised by The Financial Times in 2022 as the fastest growing startup in Europe, received The Finnish Innovation Fund's award for contribution to the circular economy – and appeared on Wired's list of hottest startups in Helsinki.
Visit our company page to read more about Swappie's story and the circular economy.
About Swappie
Join our mission of making refurbished electronics mainstream! 🚀
The ambition of a circular economy for technology is at the root of everything we do, and is what drives us on our mission. Our people believe tech doesn’t have an expiry date, and that great tech shouldn’t cost us the earth.
IT Service Administrator
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