To ensure and support Swappie’s growth path and global key processes via our IT ecosystem, IT tools and third party software we are looking for an awesome team player to join our tech organisation as an

IT SERVICE ADMINISTRATOR

in Tallinn. IT Service Administrator you get to ensure smooth and efficient IT operations by providing technical support to end-users, managing IT infrastructure, and contributing to the ongoing improvement of IT services. This role plays a critical part in maintaining high levels of user satisfaction and productivity by resolving technical issues, implementing new technologies, and ensuring the stability and security of IT systems.

We welcome you to our friendly site in Tallinn, Järve, as soon as you are able to join us. The nature of the role and global IT responsibility requires travelling to our Helsinki and Leipzig offices a couple of times per quarter. The contract is full-time and permanent.

IN THIS ROLE YOU GET A CHANCE TO

• Provide comprehensive IT support: Handle user queries, troubleshoot networks, and provide L1 & L2 support, escalating to vendors when needed.

• Manage IT infrastructure: Plan, install, and set up devices, as well as set up new sites and maintain existing ones.

• Drive improvements and knowledge sharing: Write documentation, train other engineers, and act as a technical owner for specific solutions.

• Collaborate effectively: Communicate with stakeholders, explain tasks and functionalities, and contribute to conflict resolution.

• Monitor and optimise performance: Identify and solve production issues, deliver operational metrics, and suggest technical improvements.

• Understand business impact: Align with technology standards and understand the impact of IT systems on business KPIs.

• Mentor and lead: Develop team processes, mentor other teams, and act as a role model.

WE WOULD LIKE TO HEAR FROM YOU IF YOU

• Have a background in IT (completed degree or ongoing studies) or relevant work experience.

• Have at least 3 years of experience working as an IT Administrator, IT Service Administrator, IT System Specialist, or in a similar role.

• Possess some knowledge of corporate IT architecture: directory services, SaaS services in business environments, and Zero Trust architecture.

• Have previous endpoint management experience (Windows, Mac, Linux, iOS, Android, MDMs).

• Have Google Workspace or Microsoft 365 administration experience in a business setting.

• Hone excellent communication skills, both in written and verbal English.

• Are experienced in number of these:

  • Automation platforms (Zapier/Integromat etc.)

  • Setting up oAuth/SAML integrations to services

  • Understanding Network management and design (emphasis on wireless)

  • Scripting knowledge (Bash / Python / Powershell)

  • Advanced OS support (Windows or Mac)

  • Managing meeting room technology

    • BeyondCorp architecture (preferably Google platform) is seen as an advantage

    • Experience in Blancco platform is seen as an advantage

YOU WOULD BE A GREAT TEAM MEMBER AT SWAPPIE IF YOU

• Have a can-do attitude combined with endless optimism and impact-orientation.

• Are result-oriented with ability to prioritise tasks and meet deadlines in a fast-paced environment.

• Are flexible and able to work both independently and with a team

• Are proactive with a growth mindset.

• Take ownership and share knowledge.

• Have passion for developing processes, systems and your own work.

Scroll down ⬇️ and read “Why pursue a career at Swappie” but in addition we offer:

• A chance to make an impact on making a more sustainable future by making refurbished mainstream.

• Flexible working hours & remote working options.

• Supportive and low-hierarchy team.

• In addition to monthly salary, a competitive option package, topped with benefits such as monthly Stebby Health & Wellbeing benefit or private health care, free tea and coffee, phone discounts and nice events.

• Opportunity to choose the devices that help you to do your job in the best way possible.

• Learning and development opportunities such as Swappie learning calendar and bi-annual 360 performance review..

Does this sound like an opportunity you don’t want to miss? 🚀 If yes, don’t hesitate to apply now!

RECRUITMENT PROCESS:

1. Meet the recruiter (45 minutes). Let's start Exploring together if this role could be a match for you!

2. Technical round (60 minutes). Let's discuss your skill set in more detail and demonstrate your technical expertise by solving real-life problems.

3. Meet the stakeholders (30-45 minutes). Learn more about Swappie’s culture.