German Customer Support Specialist
We are now looking for more awesome colleagues who want to make a difference for our environment and make buying refurbished electronics mainstream.
Are you ready to make an impact on our German customers as
CUSTOMER SUPPORT SPECIALIST
We have a fix-term position open for a customer-centric-thinking colleague fluent in German. You will join our international customer service department and provide the best possible support in terms of quality and efficiency for our customers in Germany. At Swappie, we contact our customers via email, chats, phone calls, and other platforms. You get to partner with our production team to troubleshoot Germany-specific cases, and closely collaborate with our tech team to ensure our customers' clear navigation across our websites.
This position is full-time and fixed-term for 1 year. Our customer lines are open between 9 and 17 (Monday through Friday). Swappie's inspiring HQ office is located in Ruoholahti, Helsinki, but we offer the opportunity to work hybrid remotely from home—as long as your home is in Finland.
WE WOULD LIKE TO HEAR FROM YOU IF YOU
Have full professional-level written and spoken German skills
Ability to work also in English - you will need it; that is our company language
Live in Finland currently
Love to work in an energetic team, but enjoy taking ownership of your own work and projects
Genuinely enjoy working with customers - previous experience is seen as an advantage
Any other European language is seen as an advantage
Scroll down to read “Why to pursue your career with Swappie”, but in addition, we offer:
A unique opportunity to join our 800+ person international team
Remote working opportunities as long as your home is in Finland at the moment
Inspiring HQ office (Helsinki, Itämerenkatu 3A) at your disposal with snacks, rooftop sauna, gym, ping ball table and other activities
Supportive & low-hierarchy team
Tons of autonomy within your area of responsibilities
A salary of around 2000€-2100€
A dynamic scale-up environment with daily growth and learning opportunities
Fixed-time contract for 1 year, working hours: 09:00 - 17:00 (Mon-Fri)
Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! 🚀
Send your application by November the 20th 2024. We start going through the application after the deadline. If you have any questions about the position, we are happy to reply to you at recruitment@swappie.com (note that we don’t accept job applications via email.)
RECRUITMENT PROCESS:
Meet the recruiter 30 minutes: Let’s start exploring together if this role and Swappie as an employer could be a match for you!
Meet the Hiring Manager and the team 45mins: Let’s get to know each other further and ensure all your questions are answered! Also, you will learn more about our culture and showcase your language skills in German!
- Department
- Customer Service
- Locations
- Helsinki HQ, Finland
- Remote status
- Hybrid Remote
Helsinki HQ, Finland
Why pursue your career with Swappie?
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Join an ambitious, global team
Swappie is a multi-tiered organization powered by a diverse group of professionals with a broad range of skills. We're happy to employ people from 66 different nationalities in offices located in Helsinki, Amsterdam, Tallinn, Leipzig and Berlin. Our working language is English.
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Bring purpose to your everyday
By buying and selling refurbished smartphones, Swappie is shaping the future of consumer electronics and actively reducing e-waste – the largest growing form of waste globally. When we talk about doing good – this is what we mean. And you can help. Get inspired about our positive climate impact by reading our Environmental Impact Report.
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Benefit from a culture of trust
Enjoy the freedom to manage your work in ways that suit both you and Swappie. Benefit from the sharing of information, learnings, plans and achievements. We're all in this together.
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Grow and develop your skillset
Swappie offers a wide range of career development opportunities, as well as the chance to benefit from technical training designed to improve your professional skills. There's room for you to grow at Swappie.
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Belong and be yourself
Our strength as a company comes from the diverse group of people we're proud to employ. Whoever you are – you're welcome at Swappie. We work actively to create an environment where everyone feels safe and welcome.
About Swappie
Swappie is the #1 online destination for buying and selling refurbished iPhones in Europe.
A purpose-driven tech scale-up, Swappie is home to 800 ambitious, international talents serving 1M+ customers in 11 countries across Europe. Annual revenue currently tops €207M in a market with huge opportunities for growth. Refurbished is the business of the future and Swappie is a frontrunner powered by bright, empathetic minds committed to doing good.
Launched by two friends in 2016, Swappie is on a mission to change consumer behaviour and make buying refurbished electronics mainstream. Starting in Europe, and then worldwide – Swappie gives consumers the opportunity to make more environmentally friendly purchasing decisions simply and affordably. Our business is dynamic, exciting and constantly developing, with a broad range of skills required every day across the organization.
Swappie has received consistent recognition for its commitment to solving important sustainability challenges. It has also been recognised by The Financial Times in 2022 as the fastest growing startup in Europe, received The Finnish Innovation Fund's award for contribution to the circular economy – and appeared on Wired's list of hottest startups in Helsinki.
Visit our company page to read more about Swappie's story and the circular economy.
About Swappie
Join our mission of making refurbished electronics mainstream! 🚀
The ambition of a circular economy for technology is at the root of everything we do, and is what drives us on our mission. Our people believe tech doesn’t have an expiry date, and that great tech shouldn’t cost us the earth.
German Customer Support Specialist
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