Senior Product Analyst, Demand
Data is guiding all decision making here at Swappie, and in order to be as impactful as possible we are now looking for a Senior Product Analyst to do some hardcore data crunching and develop the swappie.com shopping experience to the next level!
As a Senior Product Analyst you’ll take ownership of the analytics and insights regarding the customer experience of swappie.com eCommerce site across the European markets we serve: how does the customer journey look like; where are the biggest drop offs; are those the same across markets, devices or user segments and how can we validate our hypotheses through experiments?
Demand is one of our five cross-functional product teams each dedicated to solving customer problems in their domain. The Demand team is responsible for ensuring smooth customer experience during the journey from landing page to discovering our product assortment before finally adding products to the shopping cart. The team’s main area of ownership is the customer experience of swappie.com along with the site’s SEO, while also handling the product, stock, and price data.
In this Senior Product Analyst role you will get a chance to influence the direction of our product development by providing actionable insights and enabling the Demand team to make better product related decisions. You will have full ownership of the analytics of the Demand area, from defining and developing the needed data models, building the right reports and data visualizations, to sharing your analysis and insights with the team and its stakeholders. You will report to the Head of Product Development, Demand and work closely with a Product Manager, Designer, Engineering Manager and Software Engineers in the Demand product team. Occasionally you might help other product areas with their analytics needs, but the main focus of your job is to support the Demand team. Your work will have a tangible impact on how and to which direction we develop our eCommerce site customer journey.
IN THIS ROLE YOU GET A CHANCE TO
- Build analytical understanding of Swappie’s ecommerce site covering the entire customer journey from the landing page up to choosing payment and delivery methods
- Contribute to product decisions and provide data-backed evidence for decision making
- Develop analytics models, reports, and data visualizations to follow and understand product performance
- Define concrete tracking requirements, A/B test plans, and experimentations needed to evaluate solutions together with Demand product team
- Foster data-first culture as a member of a product team and support embedding data and analytics across projects and activities
WE WOULD LIKE TO HEAR FROM YOU IF YOU HAVE
- Previous work experience in analytics, preferably in product analytics
- Expertise in web analytics, for example with Google Analytics, and any A/B testing tool
- Experience working in product led consumer product (B2C) or eCommerce companies
- Excellent analytical skills, which include proficiency in working with data, spreadsheets, and solid experience and skills in SQL. Additional scripting language experience (e.g. Python or R) is beneficial
- Good knowledge of working with data visualizations and preferably with some BI tools (e.g. PowerBI, Tableau, Data Studio, Looker)
- Experience working with product managers, designers, engineering team members, and data scientists
- Ability to translate complex data into actionable, easily digestible insights and recommendations
- Strong communication and stakeholder management skills
- Interest in new technologies and ability to grasp new concepts quickly
YOU WOULD BE GREAT TEAM MEMBER AT SWAPPIE IF YOU ARE
- Impact-oriented with ability to prioritize tasks and meet deadlines in a fast-paced environment
- Brave enough to say if you think something conflicts with your analytical insight, able to challenge the status quo
- Committed to agreed goals
- Able to work both independently and with a team
- Proactive with growth mindset
- Equipped with ownership mindset: you take responsibility for what you deliver
WHAT WE OFFER
- A unique opportunity to take over a key role in a purpose-driven tech scale-up, where you will impact the direction of our product development
- Flexible working hours and excellent remote working opportunities
- A highly autonomous role with supportive & low-hierarchy team around you
- Competitive salary & great options package: Swappie’s success is your success!
CHATS DURING THE HIRING PROCESS
- Meet the recruiter: Let’s start exploring together if this role and Swappie could be a match for you
- Meet the Hiring Manager and Product Manager, Payments & Logistics: Let’s get to know each other further, opportunity for you to convince us about your product mindset
- Inference task interview: Convince us about your ability to extract business insights from data using Google Sheets
- Technical interview: Showcase your BI and SQL skills
- Meet the team: Learn more about your potential new colleagues 😊
If you are interested in joining our tech team please send over your CV and tell us why you would be great at this role! Please also send over your details even if you don't tick all the boxes ☝️, let's figure out together if this role would be a match! We are aiming to fill this role as soon as possible and looking to hire someone to be based in Helsinki, Finland or Tallinn, Estonia.
- Department
- Product & Engineering
- Locations
- Helsinki HQ, Finland, Tallinn, Estonia
- Remote status
- Hybrid Remote
Why pursue your career with Swappie?
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Join an ambitious, global team
Swappie is a multi-tiered organization powered by a diverse group of professionals with a broad range of skills. We're happy to employ people from 56 different nationalities in offices located in Helsinki, Amsterdam, Tallinn, Leipzig and Berlin. Our working language is English.
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Bring purpose to your everyday
By buying and selling refurbished smartphones, Swappie is shaping the future of consumer electronics and actively reducing e-waste – the largest growing form of waste globally. When we talk about doing good – this is what we mean. And you can help. Get inspired about our positive climate impact by reading our Environmental Impact Report.
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Benefit from a culture of trust
Enjoy the freedom to manage your work in ways that suit both you and Swappie. Benefit from the sharing of information, learnings, plans and achievements. We're all in this together.
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Grow and develop your skillset
Swappie offers a wide range of career development opportunities, as well as the chance to benefit from technical training designed to improve your professional skills. There's room for you to grow at Swappie.
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Belong and be yourself
Our strength as a company comes from the diverse group of people we're proud to employ. Whoever you are – you're welcome at Swappie. We work actively to create an environment where everyone feels safe and welcome.
About Swappie
Swappie is the #1 online destination for buying and selling refurbished iPhones in Europe.
A purpose-driven tech scale-up, Swappie is home to over 770 ambitious, international talents serving 1M+ customers in 15 countries across Europe. Annual revenue currently tops €208M in a market with huge opportunies for growth. Refurbished is the business of the future and Swappie is a frontrunner powered by bright, empathetic minds committed to doing good.
Launched by two friends in 2016, Swappie is on a mission to change consumer behaviour and make buying refurbished electronics mainstream. Starting in Europe, and then worldwide – Swappie gives consumers the opportunity to make more environmentally friendly purchasing decisions simply and affordably. Our business is dynamic, exciting and constantly developing, with a broad range of skills required every day across the organization.
Swappie has received consistent recognition for it's commitment to solving important sustainability challenges. It has also been recognised by The Financial Times as the fastest growing startup in Europe, received The Finnish Innovation Fund's award for contribution to the circular economy – and appeared on Wired's list of hottest startups in Helsinki.
Visit our company page to read more about Swappie's story and the circular economy.
About Swappie
Join our mission of making refurbished electronics mainstream! 🚀
The ambition of a circular economy for technology is at the root of everything we do, and is what drives us on our mission. Our people believe tech doesn’t have an expiry date, and that great tech shouldn’t cost us the earth.
Senior Product Analyst, Demand
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