Operations Development Manager
To continue to fuel Swappie’s growth in making buying refurbished electronics mainstream and give our customers the best experience, we are currently looking for an awesome team player to move the needle with us as an
OPERATIONS DEVELOPMENT MANAGER
As an Operations Development Manager, you get to drive development in Swappie’s Operations. In this role, you will be responsible for managing major cross-functional projects to drive step-change improvements in the Operations team according to Operations strategy, which means you'll get to work on our top priorities with a range of stakeholders. You also get to solve various challenges including conceptual (e.g., defining new processes), analytical (e.g., identifying problem areas and validating results) and hands-on work.
If you have a strong drive and impact orientation, and you are enthusiastic about building, growing, and evolving business and operations in a fast-paced, data-driven environment, this could be the perfect job for you.
Swappie is looking to fill this role in one of our sites in Tallinn or Helsinki and you can expect occasional visits to the other Swappie Operations sites.
WHAT YOU WILL WORK ON
- Lead high-impact multi-stakeholder projects through structured planning and rigorous implementation in teams and individually
- Align project scope, targets, timeline and milestones with stakeholders
- Drive projects forward by mobilizing people, monitoring key deliverables and KPIs and executing on key pieces of work
- Communicate with wider group of project stakeholders and manage change
- Explore and identify opportunities to improve quality, productivity and customer satisfaction in Swappie’s operations
- Generate insights and support our growth and management decision-making
- Partner with Tech and R&D to maintain a list of development needs and support them in discovery and testing to deliver holistic solutions
WE WOULD LIKE TO HEAR FROM YOU IF YOU
- Have several years of work experience in consulting, project management or process development, ideally in operations (service operations, manufacturing etc.)
- Have experience in acting as a project manager with a proven track record in successfully leading project teams through all project stages (design, planning, implementation)
- Have a proactive, structured and systematic approach to solving complex analytical and conceptual problems
- Effective communication and stakeholder management skills paired with a self-guided approach, asking questions and sharing your insights
- Master written and verbal English at a professional level, other languages are considered a plus
- Have a good command of data analysis and Google Suite (spreadsheets, slides, docs). Skills in query languages (SQL) and data visualisation (e.g., PowerBI) are seen as an advantage
- Have a B.Sc. or M.Sc. in Technology, Engineering, Economics or in an equivalent field
Scroll down a couple of times and check "A FEW GOOD REASONS YOU WOULD LIKE TO JOIN US", but in addition to those, for this role, we offer:
- A permanent position within our warm-hearted and easy-going community in Tallinn or Helsinki
- Opportunity to work in a truly international central operations position with team members also at the international sites
- A monthly salary, a good option package, team events and much more!
Does this sound like an exciting opportunity you don't want to miss? If yes, we would like to hear from you!
Apply by clicking on “Apply for this job” and send us your application by 30.09.2023.
RECRUITMENT PROCESS
1. Meet the recruiter (30 minutes): Let’s start exploring together if this role and Swappie as an employer could be a match for you!
2. Meet the Hiring Manager (60 minutes): Let’s get to know each other further and dive deeper into the Operations Development Manager role!
3. Technical assignment & debrief (60 minutes technical case and 60 minutes live case): Showcase your data analysis skills and a glimpse of the Operations Development manager life at Swappie
4. Meet the team (60 minutes): Learn more about your potential future colleagues & get to know us and the role even better!
- Department
- Operations
- Locations
- Tallinn, Estonia, Helsinki, Finland Operations
- Remote status
- Hybrid Remote
Tallinn, Estonia
Why pursue your career with Swappie?
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Join an ambitious, global team
Swappie is a multi-tiered organization powered by a diverse group of professionals with a broad range of skills. We're happy to employ people from 56 different nationalities in offices located in Helsinki, Amsterdam, Tallinn, Leipzig and Berlin. Our working language is English.
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Bring purpose to your everyday
By buying and selling refurbished smartphones, Swappie is shaping the future of consumer electronics and actively reducing e-waste – the largest growing form of waste globally. When we talk about doing good – this is what we mean. And you can help. Get inspired about our positive climate impact by reading our Environmental Impact Report.
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Benefit from a culture of trust
Enjoy the freedom to manage your work in ways that suit both you and Swappie. Benefit from the sharing of information, learnings, plans and achievements. We're all in this together.
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Grow and develop your skillset
Swappie offers a wide range of career development opportunies, as well as the chance to benefit from technical training designed to improve your professional skills. There's room for you to grow at Swappie.
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Belong and be yourself
Our strength as a company comes from the diverse group of people we're proud to employ. Whoever you are – you're welcome at Swappie. We work actively to create an environment where everyone feels safe and welcome.
About Swappie
Swappie is the #1 online destination for buying and selling refurbished smartphones in Europe.
A purpose-driven tech scale-up, Swappie is home to over 770 ambitious, international talents serving 1M+ customers in 15 countries across Europe. Annual revenue currently tops €196M in a market with huge opportunies for growth. Refurbished is the business of the future and Swappie is a frontrunner powered by bright, empathetic minds committed to doing good.
Launched by two friends in 2016, Swappie is on a mission to change consumer behaviour and make buying refurbished electronics mainstream. Starting in Europe, and then worldwide – Swappie gives consumers the opportunity to make more environmentally friendly purchasing decisions simply and affordably. Our business is dynamic, exciting and constantly developing, with a broad range of skills required every day across the organization.
Swappie has received consistent recognition for it's commitment to solving important sustainability challenges. It has also been recognised by The Financial Times as the fastest growing startup in Europe, received The Finnish Innovation Fund's award for contribution to the circular economy – and appeared on Wired's list of hottest startups in Helsinki.
Visit our company page to read more about Swappie's story and the circular economy.
About Swappie
Join our mission of making refurbished electronics mainstream! 🚀
The ambition of a circular economy for technology is at the root of everything we do, and is what drives us on our mission. Our people believe tech doesn’t have an expiry date, and that great tech shouldn’t cost us the earth.
Operations Development Manager
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